Multi-Service Mobility Platform Enhancement for Taxi and Courier Operations
We helped Addison Lee, a high-end mobility platform, take its services to the next level with a technology solution built for both private and corporate customers. The platform brings together on-demand rides, pre-booked journeys, airport transfers, business travel, and courier services.
Challenges
Our client needed to integrate and have a reliable platform to provide a scalable and seamless experience for both individuals and businesses to cater for many types of mobility requests.
Key pain points in the market were:
- Supporting both on-demand and advance ride bookings through one platform.
- Managing multiple vehicle categories and complex booking requirements.
- Providing accurate journey tracking and flight updates for airport transfers.
- Supporting corporate accounts alongside personal passenger bookings.
- Extending the platform to handle courier services alongside passenger transport.
How We Solved Them
To realise the client's vision, we built a comprehensive mobility platform that brings passenger transport, business travel, and courier services together in one connected ecosystem.
Here is how we did it:
- Developed on-demand and advanced ride booking capabilities
- Integrated real-time GPS journey tracking and flight tracking
- Built support for multiple vehicle categories and airport transfers
- Created business account and corporate travel management features
- Integrated courier booking alongside passenger transportation services
- Established a unified platform for managing personal and business journeys
The solution created a flexible mobility experience that supports different travel needs while simplifying booking and journey management.
Outcomes
- 7,500+ vehicles supported across the network
- 12 months advance ride booking capability
- 24/7 UK-based customer support
- 2-in-1 taxi and courier service platform
- Corporate and personal account support
